General Questions

• Do I need to install any software?
• Is my subscriber list kept private?
• Can I use the newsletter I've already designed?
• Do you stick any branding on my newsletter?
• How much does it cost?

Newsletter Design Questions

• Can I send attachments with my email?
• Can I do a Merge, like MS Word to create personalized emails?
• Do you provide any newsletter templates?
• Can I use the newsletter I've already designed?
• Can I upload images to your server?
• Can I make my newsletter look like my website?

Subscriber List Questions

• How many lists can I have?
• Is it easy to import and export my subscriber list?
• Do you rent or sell or send emails to my list?
• Do you handle bounces and unsubscribes?
• Can I customize my subscription form?
• Can I use my own list management software and still send with your service?
• Will I know when someone signs up or unsubscribes?

Reporting Questions

• Do you track who clicked links and opened the email?
• How quickly are the reports available?
• Can I see who bounced and the reasons for the bounce?

Nope. All you need is a web browser. Nothing to download and you can sign in and manage your account from anywhere. Just be using a newer browser with cookies and JavaScript enabled.

Yes. You and only you have access to your subscriber list. Our success depends on keeping your list secure. We will never rent, give away, or sell your list. Never.

Yes. If you've already designed your newsletter, simply choose that option when creating your first newsletter. We give you access to the full HTML of your newsletter.

Nope. Your newsletter is free of any ugly logos or branding of ours. Just your newsletter and nothing else.

Most smaller organizations can get by with the service for about $25 per month which is about a half penny per email. You purchase a monthly plan based on the number of emails you expect to send each month. We are one of the most economical solutions on the market. Please compare us and see.

You can't. We protect our customers and their subscribers by not allowing this. Attachments often trigger spam filters and are generally frowned upon by email administrators. You can always link to a document in the email and either upload that document to your server or our server. Contact us at support to learn more details.

YES. This is one of the most important aspects of email marketing. Mass personalization. For every subscriber field you have defined, you can use a token in the HTML and our system will customize each email sent. Simply use tokens such as [first name], [birthday], [company], whatever you have defined and our system will take care of the rest.

Yes. We provide some basic templates to help get you started. If you have specific needs particular to your industry or you want a highly customized newsletter, just let us know. We can usually custom design a template for you for less than $200. (We're fast!)

Sure. Simply choose that option when you are creating a new newsletter. You have complete access to the HTML. (This is not for the beginner since HTML emails can be a complex matter.)

You bet. Basic (free) accounts can upload 15 images for their newsletters while professional subscribers can upload 50 images onto our servers. If you need more, we have an image hosting service, please see pricing and services.

Yes. We provide considerable flexibility in the design of newsletters. If you have any troubles with the design of your newsletter, just let our staff know - we're pros at using our service. View some examples of customer newsletters we designed.

Unlimited. You can have as many lists as you need. Also, we have this thing called filters which lets you slice and dice your lists in a variety of ways so you can send to subsets of any list.

Import is as easy as copy and paste from a spreadsheet. You can export your full list or a partial list at any time.

No. Your list is kept strictly private. Our business depends on keeping your list locked down on secured servers so only you have access to it. If you have any questions on our privacy or security, please email us to find out more. We take this issue very seriously.

Yes. Our service handles all bounces and each email sent will have an unsubscribe link. A subscriber who clicks that link is automatically unsubscribed - and you can keep track of exactly who these people are.

Oh yes. Our service is highly configurable. You can have the subscription form look exactly like it is on your website. Easily include your logo, custom text, and colors on this page.

You bet. If you have your own contact management software or use one of the online tools such as SalesForce.com, you can export to a tab-delimited file and the copy/paste into our system. Our system will still keep track

Sure will. You can create a notification for yourself (or anyone in your organization) to receive an email whenever someone signs up or unsubscribes from your list.

Yes. We don't simply track the number of opens, we let you know exactly who opened the email and how many times they did. We also will report who clicked at least one link within the email and for each link we'll display each subscriber who clicked it.

Real-time. Once the email is sent out we begin gathering statistics.

Yes. We provide detailed bounce reports and you can download the bounced subscribers to update your contact list software. We will show you the exact message we received back that caused the bounce.